Return & Refunds
RETURN and REFUND POLICY
We hope that you are delighted with your purchase, but if for any reason you’re not, we will gladly exchange your Charm or give you a full refund, (whichever you prefer).
For returns/exchanges please enclose a print out of our returns form (below) with your Charm and ensure you obtain proof of postage to protect you against loss. We cannot be held liable for returned goods that do not reach us.
Your purchase must be in the original, unused condition and securely wrapped with all packaging and the booklet that it arrived with. If there is any sign that the Charm or packaging has been used then we reserve the right to refuse a refund.
We will refund the cost of the cosmic item/s to the credit or debit card used to place the order, within seven days of receipt. We will not refund the cost of delivery unless the cosmic item/s are lost on their way to you, damaged or faulty.
You have 14 days to return your purchase/s. After this time we have the right to refuse a refund.